MORROW, Ga. — It is hard to believe that, more than a decade ago, entrepreneur Shelly Wilson began her call center and staffing business in the basement of her home in a southern Atlanta suburb.
Today, Wilson and her son are bringing more than a thousand jobs to Clayton County, moving into the cavernous building vacated by JC Penny at the Southlake Mall in Morrow — just 10 minutes from the ATL.
Shelly and Ryan Wilson, a Georgetown University double major graduate, were feted with a celebrated press conference at the Georgia state house in downtown Atlanta and introduced to the region by Gov. Nathan Deal.
“Georgia has become a global hub for communications services,” said Deal. “With the help of our top 10-ranked talent pool, this industry has grown to include nearly 300 Georgia-based companies. Our competitive business climate and dynamic cluster of companies will continue to support innovative call center firms such as Chime Solutions.”
The Wilsons indicated at the press conference that hiring has begun and that 90 percent of the positions will be full time. The 65,000-square-foot facility at the former JC Penny building will become a state-of-the-art call center. The open positions at the call center will include executive, administrative, supervisory and customer service. The type of work will be primarily call center services, which include customer care phone support, help desk and technical support and seasonal-based customer service projects that Chime Solutions will fulfill on behalf of its clients.
Shelly Wilson boasts of the 75 years of collective management experience that her team brings to Morrow — as well as the 1,1200 jobs that Chime Solutions is producing.
“We are very excited for the grand opening of our contemporary, 1,000-seat contact center in Morrow and the building of a capable and experienced workforce to meet our clients’ staffing and contact center needs,” says Shelly Wilson, CEO of Chime Solutions. “I’m very pleased to have reassembled my former leadership team, comprised of proven and experienced human resource and contact center professionals who will execute our strategies.”
Headquartered in Atlanta, Chime Solutions is a leading business process outsourcing firm specializing in contractor staffing solutions and contact center services. The company serves as a premier human resource partner for mid- and large-sized firms by providing temp-to-hire and direct staffing services, contact center operations and consulting.
Wilson’s historic business feats engendered praise from Atlanta-area and Georgia business leaders and dignitaries.
“As one of the largest corporate announcements in Clayton County’s history, we are thrilled to welcome Chime Solutions to our community,” said Clayton County Commission Chairman Jeff Turner. “With the recent significant investment in Southlake Mall, this announcement comes at a perfect time to help further the progress of our retail redevelopment in the Southlake Corridor, and to underscore our commitment to bringing quality jobs to Clayton County.”
Added GDEcD Commissioner Chris Carr: “Just in the past few years, call center companies in Georgia have created more than 4,800 jobs in our state,” said GDEcD Commissioner Chris Carr. “I have no doubt that our well-equipped talent pool and robust fiber optic landscape will help Chime Solutions find the support it needs to better serve its clients.”
Morrow Mayor J.B. Burke was almost giddy at of the largest mass hiring’s in this Atlanta suburb’s history.
“I have a test question. I’m the mayor of the City of Morrow. How do you think I feel?” he said enthusiastically, ending his brief statement with a clever play on words, “come to Morrow today.”