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ADW reports

 

Local associate reflects on growing with the bank from the beginning of the post-Civil Rights era through present

 

Bank of America has recognized Irene Pat Baldwin for her long tenure with the company. She has 45 years of service with the bank and was recently honored by the Atlanta market leadership team at a ceremony at Philips Arena.

 

“Our teammates are a huge part of our success. I’m very excited to recognize Pat’s 45-year anniversary with our company. She has tirelessly lived our purpose and served our customers for more than four decades,” said Wendy Stewart, Atlanta market president, Bank of America. “On behalf of the bank, I thank Pat for her dedication over the years to our company, our customers, and her team.”

 

Baldwin started in the financial services industry as a proof operator at Citizens & Southern National Bank in Atlanta. She went on to hold other clerical positions at NationsBank, Bank of America’s predecessor. From the moment she started working in the financial services industry, Baldwin aspired to move beyond the proof operating machine. She quickly became a receptionist and later moved to item processing and global technologies. After several years, Baldwin became an in-demand resource for her colleagues.

 

“Every time I changed jobs I wanted to move higher up the ladder,” said Baldwin. “I had a reputation at the bank for proficiency with numbers and could work difficult calculations on the spot.”

 

Currently, Baldwin works in the operations department at Bank of America, where she has moved up to a lead operations representative. She works overnight and helps lead a team of more than 60 employees.

 

“I’ve known Pat for 13 years, and she works to make sure our customers are satisfied,” said Baldwin’s supervisor, Norphesia Adams. “Her teammates are always impressed by her leadership skills and ability to stay focused and enthusiastic at work. She maintains a positive attitude even when faced with challenging situations.”

 

Baldwin cites the customer-centric internal culture as a reason for staying in banking.

“I love our ethics. We always put the customer first. It’s about going that extra mile, making sure we exhaust all means to get our customers the information they need,” she said.

Looking back at 45 years, Baldwin marvels at how Atlanta and the bank have evolved. Her career began immediately following the Civil Right era, and throughout her tenure, she has seen opportunities for African Americans increase. She is proud of the company’s technological innovation over the last four decades, but more importantly, she is proud of seeing fellow African Americans advance within the company.

 

“It’s good to see strong African-American leadership in our company,” Baldwin said.

Baldwin says her father, a successful farmer, was her greatest inspiration for her determined work ethic. He sent her to the Tuskegee Institute for college, where she spent three and a half years. A semester from graduating, she decided to stay in Atlanta after spending a summer in the city and securing a promising job in banking.

 

Outside of work, Baldwin still manages the farm that has been in her family for 84 years.

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