In some ways Paula Deen has done what a person should do who wants forgiveness. But she veered terribly wrong when she expected that forgiveness from human beings would be immediate. The process of forgiveness seldom works that way in this world because there are too many layers of healing to get through to get to the destination point where all is forgiven.
Still, the fact that forgiveness has not been immediate does not mean forgiveness won’t come. The truth is Deen has caused a significant amount of pain, even if you just go by what she has admitted to—among this, using the “N” word and calling black people “monkeys.” Certainly, she created an environment that made many employees uncomfortable and caused more pain than she realizes.