Starting this month, Atlantans’ water/sewer bills will take on a new look. In response to customer requests, the water/sewer bills will include information that Atlanta Department of Watershed Management says is designed to make them more informative and helpful.
The new bills will include usage figures in gallons, as well as hundred cubic feet (CCF). The Department of Watershed Management, like many water utilities, has long used CCF as its billing standard. 1 CCF is equivalent to roughly 748 gallons. Determining usage in more easily understandable gallons required simple math. Now, the billing system will handle the math and include the number of gallons used on the bill.
Customers also will be able to see their usage by tier. Atlanta uses conservation rates to encourage wise use of this resource. Under the City’s tiered billing system, customers pay one rate per CCF if they use 3 or fewer CCF; a higher rate if they use from 4 to 6 CCF; and a still higher rate for using 7 CCF or more. (Sewer charges, which are about three times higher than water rates because of the federally mandated overhaul of Atlanta’s sewer system, are also billed in tiers.) The new bills will clearly show customers how being careful with water usage can help them save money.
Other changes include:
· Information on daily usage so customers can be more aware of the effect conservation has on their bills;
· The amount saved monthly for those receiving the Senior Citizen Discount; and
· Options that will allow customers to donate to the Department’s award-winning Care & Conserve program, which provides billing and plumbing assistance for qualifying low-income Atlantans.
“Our customers told us what they wanted, and we responded,” said Commissioner Jo Ann Macrina. “The changes make it easier for our customers to understand their bills and give them a way to help their less fortunate neighbors.”
Additional changes, including new payment methods, will be made in the coming months. For more information about the changes to the bills, visit www.atlantawatershed.org or check out http://youtu.be/0lYAlPCjLSg and http://youtu.be/rbFvlId236Y.